Privacy policy
  Last Updated: 07-01-2026

This Privacy Policy explains how My Chitti Technologies Pvt Ltd (“Company”, “we”, “us”, “our”) collects, uses, shares, and protects personal data across its platforms My Chitti (User platform) and MC Vendor Hub (Vendor platform).
We respect your privacy and are committed to protecting your personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Platforms Covered
This Privacy Policy applies to:
My Chitti – User discovery and enquiry platform
MC Vendor Hub – Vendor business management platform
Websites and apps:
https://www.mychitti.net/
https://www.mcvendorhub.com
2. Who This Policy Applies To
This policy applies to:
Users / Customers using My Chitti
Vendors / Businesses using MC Vendor Hub
Authorized Vendor Staff added by Vendors
Each category is explained separately below for clarity.
🔹 A. PRIVACY FOR USERS (MY CHITTI)
3. Information We Collect From Users
a) Information You Provide
Name
Mobile number
Email address (optional)
City / service location
Service enquiries submitted
Messages sent through the platform
b) Automatically Collected Information
Device type and OS
App usage data (screens viewed, actions taken)
IP address (security & fraud prevention)
Approximate location (city-level only)
🚫 We do not track precise GPS without permission.
c) Service Staff Details (For User Safety)
When a service is confirmed, users may see:
Assigned service person’s name
Phone number
Photo
Government ID proof
⚠️ This data is provided by the Vendor to help users know who is visiting their home.
4. How We Use User Data
User data is used to:
Enable service discovery
Send enquiries to selected vendors
Display assigned staff details
Send notifications and updates
Improve app performance and safety
Prevent fraud or misuse
Comply with legal obligations
👉 We do not sell user data.
5. Sharing of User Data
We may share user data only:
With vendors you choose to contact
With assigned service staff
With trusted service providers (hosting, notifications)
When required by law or authorities
To protect users and platform integrity
6. Manual Business Listings (User Transparency)
Some business listings may be created using publicly available online data.
These listings are not verified by default
Accuracy may vary until claimed by the business owner
Users should confirm details directly with the vendor
🔹 B. PRIVACY FOR VENDORS (MC VENDOR HUB)
7. Information We Collect From Vendors
a) Business & Identity Information
Business name, address, category
Owner / authorized person details
Mobile number and email
GST number (if applicable)
Business registration / licenses
Government-issued ID (for verification)
b) Account & Usage Information
Login credentials (securely stored)
Staff accounts and permissions
Enquiry and workflow activity
Subscription and plan details
Support communications
c) Employee / Staff Information
Vendors may upload:
Employee name
Phone number
Photograph
Government ID proof
Assigned service location
⚠️ Vendors confirm they have lawful consent to upload and share staff data.
d) Payments
Subscription and invoice information
👉 Payments are processed via third-party gateways (e.g., Razorpay).
👉 We do not store card or bank details.
8. How We Use Vendor Data
Vendor data is used to:
Create and manage vendor accounts
Verify business authenticity
Enable listings, enquiries, and workflows
Assign and show staff details to users
Process subscriptions and billing
Provide support
Detect misuse or fraud
Comply with legal requirements
9. Vendor Responsibility
Vendors are solely responsible for:
Accuracy of business information
Lawful handling of user data
Obtaining staff consent
Preventing misuse of platform features
MC Vendor Hub relies on vendor-provided data and does not independently verify each employee.
🔹 C. GENERAL PRIVACY PRINCIPLES
10. Data Security
We follow reasonable industry-standard security practices, including:
Encryption in transit
Access controls
Monitoring and audits
⚠️ No system is 100% secure.
11. Data Retention
Data is retained:
While accounts are active
As required for services and compliance
As required by law (tax, dispute resolution)
12. Your Rights
Subject to applicable law, you may:
Access or update your data
Request correction or deletion
Withdraw consent (where applicable)
Report misuse or concerns
Requests may require identity verification.
13. Children’s Privacy
Our platforms are not intended for users under 18.
We do not knowingly collect children’s data.
14. Third-Party Services
Our platforms may integrate third-party tools (payments, messaging, maps).
We do not control third-party privacy practices
Users and Vendors should review third-party policies independently
15. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated date will be shown at the top.
Continued use of the platforms means acceptance of the updated policy.
16. Contact Us
For privacy questions or requests:
📧 Email: privacy@mychitti.net
📍 Registered Office:
LIG 134, TUDA Quarters, Mangalam, Tirupati, Andhra Pradesh – 517507